We Value Your Satisfaction
At DaliaLoop, we strive to ensure that every customer is happy with their purchase. If for any reason you are not satisfied, we offer an easy and clear return process.
Return Period
You may request a return within 7 days of receiving your order. After this period, returns may not be accepted.
Return Conditions
To be eligible for a return:
The item must be unused and in its original condition
It must be returned in the original packaging
Proof of purchase must be provided
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
Customized or made-to-order products
Final sale or discounted items
Items showing signs of use or damage not caused during delivery
How to Request a Return
To initiate a return, please email us at:
Include your order number, reason for return, and any photos if applicable. Our team will guide you through the return process.
Refunds
If your return is approved:
The refund will be issued in cash only
We will coordinate with you for refund collection or delivery, depending on your location
Refunds are not processed through banks, cards, or digital services.
Cancellations
If you need to cancel your order, please notify us before it is dispatched. Once shipped, cancellation may not be possible.
Need Help?
If you have any questions or concerns about returns or refunds, don’t hesitate to contact us at:
We’re here to help and ensure a fair and smooth experience.